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Open the booking in the app and tap Change. You can move your drop-off or pick-up time as long as the spot is open and has space. The new price is shown before you confirm.

Yes. Cancel in the app before your drop-off time for a full refund. Once your bags have been dropped off, the booking cannot be refunded.

You can book days ahead or on the day, as long as the spot has space. In busy seasons, booking early is a good idea.

Your bags stay safe. Any extra time is charged per day through the app. If the spot is closed when your time runs out, collect at the next opening at no extra cost.

Yes. Share the booking from the app so they get the access code. They may be asked for ID, and the seals are checked as usual.

Card payments in the app, handled securely by PayFast. You can also use credit in your Capsul wallet.

You pay the full price when you book. If you stay longer than booked, the extra time is charged when you collect.

Refunds you choose to keep as credit and referral credit go into your wallet. Wallet credit is used first on your next booking, and any balance goes on your card.

No. Your card is handled by PayFast, and Capsul and hosts never see your full card number.

Your access code in the Capsul app. It works offline, so you do not need signal. The host may also ask for ID that matches your booking.

Any time within the spot's opening hours on your booked day. Your 24 hours start when the host scans your bags in, not when you booked.

Each host sets their own hours. You can see them on the location page in the app before you book.

Contact us from the booking screen and we will help you find another spot nearby or cancel for a full refund.

Carry-on, check-in and oversized bags. Each host sets which sizes they accept, so check the listing before you book.

Nothing illegal, dangerous or perishable. That includes weapons, flammable items, drugs, food that can spoil, live animals and cash.

Yes, but pack them well and mark them as fragile. Hosts handle bags with care, but cannot be responsible for items that break due to poor packing.

Add as many as you need when you book, up to what the host has space for. Each bag gets its own numbered seal.

Cancel before your drop-off time for a full refund. Once your bags have been dropped off, the booking cannot be refunded.

Back to the card you paid with, through PayFast. If you paid with wallet credit, that part goes back to your wallet.

We process it straight away. How long it takes to show on your statement depends on your bank, usually within a few working days.

Go to Account in the app and tap Edit profile. You can update your name, email and phone number there.

Tap Forgot password on the sign-in screen. We will send a reset link to your email address.

Share your referral link from the app. When a friend completes their first booking, you both get credit in your Capsul wallet.

Go to Account, then Settings, then Delete account. Any active bookings must be completed or cancelled first.